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Who we are?
We, Gurus Cleaning Ltd., respect your privacy and committed to protecting it. We own and run https://guruscleaning.co.uk/ (website).
We are registered in England and Wales under registration number 12849915. For the purposes of the Data Protection Act 1998 (the Act) and the European General Data Protection Regulation (GDPR), the data controller is Gurus Cleaning Ltd.
In order to make sure fair processing, we would also like to tell you about your rights under the Data Protection Act 1998 (the Act) and the European General Data Protection Regulation (GDPR).
If you have any questions or suggestions about this information or would like to contact us to exercise your rights, please contact us at email@example.com
When you use the website, we collect data that you provide, and we automatically collect certain information about your use of it.
The use of guruscleaning.co.uk website may result in the processing of personal data. The term “personal data” under data protection law refers to all information relating to a specific or identifiable person. An IP address can also be considered personal data. An IP address is assigned to each device connected to the internet by the internet service provider, so that it can send and receive data.
We process personal data in compliance with the relevant data protection regulations of the GDPR and the Act. We will only process data where we are legally permitted to do so. When you use this website, we will process personal data only with your consent (Article 6, paragraph 1, (a), GDPR), for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract (Article 6, paragraph 1, (b), GDPR), for compliance with a legal obligation (Article 6, paragraph 1, (c), GDPR), or if the processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, except where such interests are overruled by your interests or fundamental rights and freedoms which require the protection of personal data (Article 6, paragraph 1, (f), GDPR), If you are applying for an open position with us we will additionally process your personal data in connection with your interest in future employment with us (Article 26, paragraph 1, GDPR).
How long do we store the information provided?
Unless otherwise stated in the following sections, we will store the data only as long as necessary to achieve the purpose of processing, or to fulfill our contractual or statutory obligations. Such statutory storage duties may result especially from commercial or tax legislation regulations.
Technical Service Providers
If not specified otherwise in the following notes the processing of data is done on servers of technical service providers, which were contracted by us to do so. These service providers process data strictly by our instructions and are contractually committed to ensure adequate technical and organizational data protection measures.
When you book household cleaning services via our platform and request the service of a cleaner how do we process your data?
We collect the following information:
First name, last name, email address, telephone number, street, house number, additional address information, postcode, city, preferred method of payment (hereinafter combined referred to as “customer profile data”); type of service requested and additional services as well as the date, time and duration of the requested service; information if service is one-off or recurring (hereinafter combined referred to as “booking data”; time of user profile creation and update;
In addition, you are able to specify the following information on a voluntary basis:
Whether there are domestic animals, disposal site for waste, availability of parking spots, specification of special needs, possible requirements regarding cleaning materials, information on how the service provider can access your apartment (for example, keys are with neighbor).
Gurus Cleaning Ltd. transfers the customer profile data, booking data and possible additional information provided by you on a voluntary basis for the purpose of arranging household services to service providers you selected during the booking process plus potentially other service providers that fit your booking criteria.
If a booking request is accepted and a contract between you and a cleaner is confirmed Gurus Cleaning Ltd. also processes your customer profile data for the purpose of booking support, fulfillment, completion, accounting and follow-up assistance of the respective booked cleans and services as well as contracts including additional related actions such as invoices, credit, claims, cancellations etc.
On top of that we use customer profile data and telephone number or email to send out automated messages to notify and remind you of upcoming cleaning services or any other updates.
Gurus Cleaning Ltd. also uses the booking data to the required extent to generate invoices for the delivered services of the partner and any following necessary assistance.
In addition we transfer, depending on the chosen method of payment, your credit card data (card number, expiry date, security code) or your bank account details (hereinafter also referred to as “payment data”), that Gurus Cleaning Ltd collects in connection with the booking, to the licensed payment provider Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107, cooperating with us for the purpose of handling of payments (hereinafter referred to as “Payment Provider”). The payment provider is collecting, processing and using the payment data strictly for the purpose of handling of payments respectively collecting the receivables from your bank account. There is no additional storage of your payment data.
As part of our fulfillment, we store the services you booked and that were delivered by a Cleaner including created invoices in your user profile, so that we are able to provide access to this information at a later point in time.
The legal basis for the described data processing is Article 6, paragraph 1, (b), GDPR.
- HOW WE COLLECT YOUR DATA
We collect your personal data when you interact with us or use our services, for example, when you submit your address when making a booking. We use this information to provide you with the requested service and to improve the experience for all users
We collect your data when you
- Browse and interact with our Sites
- Make a booking and create an account
- Make changes in your online account or mobile application
- Give us feedback
We also collect technical information from third party sites, such as advertising platforms and analytics providers
We collect and record the following types of information:
o information about your computer and about your visits to and use of our Sites (including your IP address, geographical location, browser type and version, operating system, searches made, referral source, length of visit, page views and website navigation paths)
o information that you provide to us when registering with our Sites (including your name, email address, contact details and information about your home)
o information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, type, frequency and pattern of service use)
o information relating to any purchases you make of our services or any other transactions that you enter into through our website (including date, time, type, spend and payment details)
o information that you post to our website or social media accounts for publication on the internet (including your name, pictures and the content of your posts)
o information about the ratings you give to service providers
o information contained in or relating to any communications that you send to us or send through our Sites (including the communication content and metadata associated with the communication)
o information you send to us via email, phone, chat or SMS, and any other kind of interaction including the communication and any metadata
o information you send to us for feedback (including surveys and feedback responses)
o information about your communication preferences (including whether you subscribe to marketing and other communications)
o any other personal information that you choose to send to us
Gurus Cleaning Ltd does not store your full credit card information and uses a third party payment processor, with only the last 4 digits of the card number stored alongside a unique code to identify customer with a third party payments provider.
If you are leaving a review about a delivered household service, Gurus Cleaning Ltd. will process the data provided by you for the purpose of displaying the review on our platform. Legal basis of this data processing is Article 6, paragraph 1, (b), GDPR.
Registration and Mediation
If you are registering as a cleaner on our platform, Gurus Cleaning Ltd. processes the following data for the purpose of being able to initiate and potentially close a contract with you regarding the arrangement of household services:
First name, last name, email address, street, house number, postcode, city, nationality, date of birth and telephone number (hereinafter combined referred to as “Partner Profile Data”), information on whether you are allowed to work as self-employed , your previous cleaning experience, information on your access to means of transportation, your bank details, your language skills, information on the work area and the potential timeframe of your availability and your access to different means of communication (mobile phone, smart phone, internet access) (hereinafter combined referred to as “Cleaner Data”). In addition, you are able to provide / upload a picture of yourself as well as short description of yourself.
Your personal application data will only be collected, stored, processed and used for purposes in connection with your interest in current or future employment with us and the actual processing of your application. Your online application will only be processed and handled by the relevant contact people in our company. All employees entrusted with data processing are obliged to maintain the confidentiality of your data.
If we store your application data for longer than six months and you have specifically agreed to this, we inform you that this consent can be withdrawn at any time based on Article 7, paragraph 3 GDPR. Withdrawal of the consent does not affect the legality of processing done until you declared your withdrawal.
In case we are unable to offer you any employment, we will keep the data provided by you for up to six months after the end of the application process for the purpose of answering questions in relation to your application and rejection. This is not applicable in case there are statutory obligations preventing a deletion, the continued storage is needed for the purpose of evidence documentation or you have specifically agreed to a longer period of storage.
Gurus Cleaning Ltd. stores your profile data and such information that is created as part of the accounting of arranged cleans in a profile for cleaners, which can be accessed by you.
Cleaner profile data is used by Gurus Cleaning Ltd for the purposes of fulfillment, completion and accounting of booked services as well as contracts including additional related actions such as invoices, credit, claims, cancellations, etc. and is stored in the profile accordingly.
In addition, Gurus Cleaning Ltd uses cleaner profile data and your telephone number to send out automatic messages to notify and remind of upcoming cleaning events.
In case you want to delete your Gurus Cleaning Ltd account, Gurus Cleaning Ltd will block your data first and then delete afterwards.
Processing Server Log Files
When using our website for informational purposes only, general data is initially stored automatically (i.e. not via registration) and transmitted to our server by your browser. By default, these include: the browser type/version, the operating system used, the page accessed, and the page previously visited (referrer URL), the IP address, the date and time of the server request and the http status code.
The processing is carried out for the purposes of our legitimate interests, the legal basis of which is Article 6, paragraph 1, (f), GDPR. This processing is used for technical administration and website security. Stored data will be deleted after seven days unless there are concrete reference points for potential unlawful use that require further examination and processing of this data.
Your messages to us
If you send us a message via one of mentioned means of communication, we will process the data provided by you only to handle your request. Legal basis for this data processing is Article 6, paragraph 1, (b), GDPR.
International Data Transfer
Information that we collect may be processed outside the EEA and these countries may not have data protection laws equivalent to those in force in the EEA. However, we are obliged to ensure that this data is processed according with the same protections and safeguards as if it was inside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries (https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en)
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Subscription and Cancellation
We offer the option to subscribe to our newsletter on our website. To receive our newsletter, you will need a valid email address and your name. To verify your email address, you will first receive a subscription email, which you need to confirm.
We are sending you our newsletter on the basis of your confirmation (Article 6, paragraph 1, (a), GDPR). You can stop receiving our newsletter at any time in the future. You can do so easily by using the unsubscribe link available in any email or contact us via one of our mentioned communications channels such as by emailing at firstname.lastname@example.org
By registering for the newsletter, we will save your IP address and date and time of registration. The processing of this data is necessary to provide evidence of the registration process in accordance with statutory requirements.
We analyze the reading habits and open rates of our newsletters. We therefore collect and process pseudonymized usage data, which we will not compare to your email or IP address. Legal basis for the analysis of our newsletters is Article 6, paragraph 1, (f), GDPR and serves our legitimate interest to optimize our newsletters. You can withdraw your consent at any time by contacting us via one of the mentioned contact channels.
Most of the cookies we use are known as “session cookies”. They are deleted after the end of your visit. Other cookies (“persistent cookies”) are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.
Most browsers allow you to refuse to accept cookies, for example:
in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
Third party websites
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Withdrawal of consent
You are entitled to withdraw your consent to data processing in accordance with Article 7, Paragraph 3 GDPR. Withdrawal of consent does not affect the legality of processing done before you declared your withdrawal.
You are entitled to exercise your rights against us. In particular, you have the following rights:
o In accordance with Article 15 GDPR, you have the right to request information as to whether or not, and to what extent, we process personal data about you;
o You have the right to have us correct your data in accordance with Article 16 GDPR;
o You have the right to have us delete your personal data in accordance with Article 17 GDPR;
o You have the right to have the processing of your personal data restricted in accordance with Article 18 GDPR;
o You have the right, in accordance with Article 20 GDPR, to receive the personal data concerning you that you have provided to us, in a structured, commonly used and machine-readable format and to transmit this data to another controller
You may have the following rights:
o You have the right to clear, transparent and easily understandable information about how we use your data and your rights;
o Right to rectification enables you to have any incomplete or inaccurate data we hold about you corrected, though you can normally do this yourself via your online account;
o Right to access enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
o Right to erasure enables you to ask us to delete personal data where there is no good reason for us continuing to process it;
o Right to restrict processing enables you to ask us to suspend the processing of your personal data. We can then store your data but won’t be able to process it;
o Right to data, portability will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format;
o Right to object have the right to object to certain types of processing, such as marketing emails and can opt out at any time
o Right to object to automated processing, although we do not carry out any such processing
o You can also withdraw consent at any time where we are relying on consent to process your personal data
When exercising one of these rights:
o We may need to ask for specific information from you to help us confirm your identity and ensure your right to get access to your personal data, for your own security;
o We do not ordinarily charge a fee unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances;
o We try to respond to all legitimate requests within 2 weeks;
o Finally, you have the right to complain at any time if there is a problem with the way Gurus Cleaning Ltd is handling your data
Our website (guruscleaning.co.uk) is not intended for children and we do not knowingly collect data on children.
Complaints to Government Authorities
If you believe that the processing of your personal data forms an infringement of the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority in accordance with Article 77 GDPR.
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Gurus cleaning provide exceptional house cleaning services in Ealing
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